Shipping policy

Thank you for shopping with Alveko. Please read our shipping policy carefully before placing your order.

Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your tracking information once your order has been dispatched.

Shipping Destinations
We currently ship to the United States. If you are located outside the US, please contact us at support@alvekoshop.com before placing an order.

Estimated Delivery Times
Standard Free Shipping: 3-14 business days depending on your location and product availability. Please note that delivery times are estimates and not guaranteed. Delays may occasionally occur due to high order volumes, carrier delays, or circumstances outside our control.

Tracking Your Order
Once your order ships, you will receive an email containing your tracking number. You can use this to monitor your delivery status. Please allow 2-3 business days after receiving your tracking number for it to become active in the carrier's system.

Lost or Delayed Orders
If your order has not arrived within 20 business days of your shipping confirmation email, please contact us at support@alvekoshop.com and we will investigate and resolve the issue promptly.

Incorrect Address
Please ensure your shipping address is correct at checkout. Alveko is not responsible for orders delivered to an incorrectly entered address. If you notice an error, contact us immediately at support@alvekoshop.com — we can only make changes before the order has been dispatched.

Questions?
If you have any questions about your shipment, contact our support team at support@alvekoshop.com or through our Contact page. We aim to respond to all inquiries within 24 hours.